Orders are processed within 1 to 3 working days. Standard delivery usually takes 5 to 10 working days, while remote areas may take 7 to 14 working days.

Yes. Orders containing multiple items may be shipped separately, which means your items can arrive on different dates and you may receive multiple tracking updates.

Please email help@wholesaler101.co.za within 48 hours of delivery with your order number and clear photos or videos of the issue.

Return requests must be submitted within 48 hours of delivery. Items must be unused, in original packaging and supported with proof of the issue.

Refunds are processed after inspection and approval. This usually takes 5 to 10 working days, with full completion taking up to 14 working days.

Orders may be cancelled within 24 hours if they have not yet been processed or shipped. Once fulfilment begins, cancellation is no longer possible.

You can contact us at help@wholesaler101.co.za. Email is our primary and official support channel.

Our team is available Monday to Friday, 09:00 to 17:00. We aim to respond within 24 to 48 hours for general queries and 1 to 3 working days for order related matters.

Please include your order number, the full name used for the order, a clear description of the issue, and supporting images or videos where relevant.

We may collect details such as your name, contact information, billing and shipping details, transaction information, support messages, device information, and how you use our website.

Depending on where you live, you may have rights to access, correct, delete, or manage your personal information. You can contact us at help@wholesaler101.co.za for assistance.