Contact information

Wholesaler 101 (Pty) Ltd

Contact & Customer Support Policy

1. Overview

This Contact & Customer Support Policy outlines how customers can get in touch with Wholesaler 101 (Pty) Ltd and what to expect when requesting assistance.

We are committed to providing reliable and professional customer support while maintaining efficient response times.

2. Contact Channels

Customers may contact us through the following official channels:

📧 Email: help@wholesaler101.co.za

Additional communication channels (such as WhatsApp or social media) may be available, however email remains the primary and official method of communication.

3. Support Hours

Our standard support hours are:

🕘 Monday to Friday
🕔 09:00 – 17:00 (South African Standard Time)

We are closed on weekends and public holidays.

Messages received outside of business hours will be attended to on the next working day.

4. Response Times

We aim to respond to all enquiries within:

  • 24 to 48 hours for general queries
  • 1 to 3 working days for order-related or technical queries

Response times may vary depending on enquiry volume and complexity.

5. Required Information

To assist you efficiently, all enquiries should include:

  • Order number (if applicable)
  • Full name used for the order
  • Clear description of the issue
  • Supporting images or videos where relevant

Incomplete requests may result in delays.

6. Communication Standards

Customers are expected to communicate respectfully and professionally.

We reserve the right to:

  • Delay responses
  • Refuse service
  • Terminate communication

In cases of abusive, threatening, or inappropriate behaviour.

7. Order & Delivery Queries

For all order-related enquiries, customers must first allow for the standard processing and delivery timeframes as outlined in our Shipping Policy.

Enquiries submitted before these timeframes may be acknowledged but not prioritised.

8. Returns & Refund Requests

All return or refund requests must be submitted via email to:

📧 help@wholesaler101.co.za

Requests must follow the process outlined in our Refund Policy.

9. Third-Party Communication

We do not communicate directly with courier companies or suppliers on behalf of customers outside of our internal processes.

All updates will be communicated through our official support channels.

10. Limitation of Support

While we aim to assist all customers, support is limited to services and products purchased directly from Wholesaler 101 (Pty) Ltd.

We are not responsible for:

  • Third-party platforms
  • External services
  • Products not purchased through our store

11. Updates & Changes

We reserve the right to update this policy at any time. Continued use of our Services constitutes acceptance of any changes.

12. Contact Information

Wholesaler 101 (Pty) Ltd
help@wholesaler101.co.za