Refund policy

Wholesaler 101 (Pty) Ltd

Return & Refund Policy

1. General Policy

At Wholesaler 101 (Pty) Ltd, we aim to provide quality products and a smooth shopping experience. By placing an order, you agree to the terms outlined in this policy.

All return, refund, and cancellation requests are subject to approval and must comply with the conditions below.

2. Order Cancellations

Orders may be cancelled within 24 hours of placement, provided that:

  • The order has not yet been processed or shipped
  • Payment has not been confirmed or allocated to fulfilment

Once an order has been processed or dispatched, cancellation will no longer be possible.

Wholesaler 101 reserves the right to decline cancellation requests once fulfilment has begun.

3. Returns Eligibility

You may request a return within 48 hours of receiving your order, only if:

  • The item is damaged, defective, or incorrect
  • The product is unused, in original packaging, and in resellable condition
  • Proof (images/videos) is provided

Requests submitted outside this window will not be accepted, except in exceptional cases.

This aligns with strict wholesale handling practices where early reporting is required.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Change of mind purchases
  • Used or opened products
  • Clearance or promotional items
  • Special-order or imported items
  • Items damaged due to misuse

5. Refunds

Approved refunds will be processed as follows:

  • Refunds are issued only after inspection and approval
  • Refunds may be processed via:
    • EFT (bank transfer)
    • Store credit (preferred for faster processing)

Refund timelines:

  • Processing time: 5–10 working days
  • Full completion: up to 14 working days

Refunds will exclude shipping costs, unless the error was on our side.

6. Replacements

Where applicable, we may offer:

  • A replacement item, or
  • A partial refund, depending on the issue

Wholesaler 101 reserves the right to determine the most suitable resolution.

7. Return Shipping

  • Customers are responsible for return shipping costs
  • If the item is confirmed defective or incorrect, we may cover or reimburse shipping
  • We are not responsible for returns lost in transit

8. Inspection & Approval

All returned items undergo inspection.

We reserve the right to reject returns if:

  • The item does not meet return conditions
  • The issue is not verified
  • The product shows signs of use or damage not reported initially

9. Warranty & Manufacturer Issues

For products covered under manufacturer warranty:

  • Customers may be required to deal directly with the manufacturer
  • Wholesaler 101 may assist but does not guarantee warranty claims

10. Abuse of Policy

We reserve the right to:

  • Refuse service
  • Decline refunds/returns
  • Block accounts

If we detect abuse, fraud, or excessive return behaviour.

11. Contact

All return and refund requests must be submitted via:

Email: help@wholesaler101.co.za
Subject: Return Request – Order #[Your Order Number]

Include:

  • Order number
  • Reason for return
  • Supporting images/videos