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Need to return an item? Start your return using our online returns centre.
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Need to return an item? Start your return using our online returns centre.
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Effective date: 10 September 2025
Last updated: 19 January 2026
This Privacy Policy explains how Wholesaler 101 (Pty) Ltd ("we", "us", "our") collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, create an account, contact us, or otherwise use our services.
We are committed to processing personal information responsibly and in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 ("POPIA").
By using our website or services, you acknowledge that you have read this Privacy Policy.
Wholesaler 101 (Pty) Ltd is the responsible party for the personal information collected through this website and our related services.
Business name: Wholesaler 101 (Pty) Ltd
Email: help@wholesaler101.co.za
Address: 18 Gladstone Street, Durbanville Cape Town 7550
Registration Number: 2020/640248/07
Our Information Officer is responsible for privacy-related matters, including requests relating to access, correction, objection, complaints, and general POPIA enquiries.
Information Officer: Sandla Elijah
Email: Sandla.elijah@wholesaler101.co.za
We may collect and process the following categories of personal information:
We collect personal information directly and indirectly, including when you:
We may also receive information from service providers and business partners involved in payment processing, fraud prevention, logistics, website hosting, analytics, and order fulfilment.
We may process your personal information for the following purposes:
We process personal information where:
Certain personal information is required for us to process and deliver your order, provide customer support, issue refunds where applicable, or comply with legal obligations. If you do not provide required information, we may be unable to provide some or all of our services to you.
We may share personal information with trusted third parties only where reasonably necessary, including:
We do not sell personal information to third parties.
Where third parties process personal information on our behalf, they do so as operators or service providers and are expected to process such information only for authorised purposes and with appropriate security safeguards.
Because some of our technology providers, platform providers, or service partners may host or process data outside South Africa, your personal information may be transferred to and stored in other countries.
Where cross-border transfers occur, we take reasonable steps to ensure that personal information is handled with appropriate safeguards and only where permitted by applicable law.
We may send you direct marketing communications where permitted by law or where you have consented.
You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us at help@wholesaler101.co.za.
Opting out of marketing communications does not affect service-related messages such as order updates, payment confirmations, support responses, or legal notices.
Our website may use cookies, pixels, tags, and similar technologies to operate the site, remember preferences, analyse traffic, improve performance, and support marketing.
You can usually manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include access controls, password protection, secure hosting, encryption where appropriate, limited staff access, and the use of trusted service providers.
No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
If there are reasonable grounds to believe that your personal information has been accessed or acquired by an unauthorised person, we will take steps required by applicable law, which may include notifying you and the relevant regulator where required.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:
When personal information is no longer required, we will take reasonable steps to destroy, delete, or de-identify it, unless we are required or permitted by law to retain it.
Our website and services are not directed at children who are not legally able to contract on their own under applicable law. We do not knowingly collect personal information from children in a manner that is not permitted by law.
If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate steps.
Subject to applicable law, you may have the right to:
To exercise any of your rights, please email our Information Officer at sandla.elijah@wholesaler101.co.za. We may ask you to verify your identity before processing your request.
Requests will be handled in accordance with applicable law and within reasonable timeframes.
If you believe that we have processed your personal information unlawfully or in a manner that interferes with your privacy, please contact us first so that we can try to resolve the matter.
You also have the right to lodge a complaint with the Information Regulator (South Africa).
Information Regulator (South Africa)
Website: https://inforegulator.org.za/
Requests for access to records may also be made in terms of the Promotion of Access to Information Act, 2000 ("PAIA"). Our PAIA Manual, where applicable, will set out the process to request access to records held by us.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party platforms. You should read their privacy policies before sharing personal information with them.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website or services after changes are posted will be treated as acceptance of the revised policy, to the extent permitted by law.
For privacy-related questions, requests, objections, or complaints, please contact:
Wholesaler 101 (Pty) Ltd
Email: help@wholesaler101.co.za