10% off your first order. Use code W101
•
Free delivery on orders above R699
•
Delivery in 3 to 10 working days
•
Safe and secure checkout
10% off your first order. Use code W101
•
Free delivery on orders above R699
•
Delivery in 3 to 10 working days
•
Safe and secure checkout
We offer Reliable Deliver for all our Products. Orders are processed within 1-2 business days and shipped via standard delivery, which typically takes 3-10 business days.
Enjoy free delivery on orders over R699. For any questions regarding your order, please contact our customer service team for assistance.
Return Policies
Please read through our Return & Refund Policy by clicking on the link: Returns & Refunds Policy
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Wholesaler 101 (Pty) Ltd
Effective date: 10 September 2025
Last updated: 19 January 2026
1. Overview
This Privacy Policy explains how Wholesaler 101 (Pty) Ltd ("we", "us", "our") collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, create an account, contact us, or otherwise use our services.
We are committed to processing personal information responsibly and in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 ("POPIA").
By using our website or services, you acknowledge that you have read this Privacy Policy.
2. Responsible Party
Wholesaler 101 (Pty) Ltd is the responsible party for the personal information collected through this website and our related services.
Business name: Wholesaler 101 (Pty) Ltd Email: help@wholesaler101.co.za Address: 18 Gladstone Street, Durbanville Cape Town 7550 Registration Number: 2020/640248/07
3. Information Officer
Our Information Officer is responsible for privacy-related matters, including requests relating to access, correction, objection, complaints, and general POPIA enquiries.
Information Officer: Sandla Elijah Email: Sandla.elijah@wholesaler101.co.za
4. Personal Information We Collect
We may collect and process the following categories of personal information:
Full name
Email address
Mobile or telephone number
Billing address
Delivery address
Order history and purchase details
Payment-related information needed to process a transaction
Communications you send to us
Customer support history
Device, browser, IP address, and website usage information
Marketing preferences and consent records
Any other information you voluntarily provide to us
5. How We Collect Information
We collect personal information directly and indirectly, including when you:
Place an order
Create an account
Subscribe to emails or marketing communications
Contact us by email, website form, WhatsApp, or social media
Browse or interact with our website
Participate in promotions, surveys, or competitions
We may also receive information from service providers and business partners involved in payment processing, fraud prevention, logistics, website hosting, analytics, and order fulfilment.
6. Why We Process Your Personal Information
We may process your personal information for the following purposes:
To create, manage, and maintain your customer account
To process payments and complete transactions
To verify orders and reduce fraud or abuse
To pack, fulfil, and deliver your orders
To communicate with you about orders, returns, refunds, and support requests
To improve our website, services, product offering, and customer experience
To keep records for administrative, legal, accounting, and tax purposes
To send service messages, updates, and notices
To send marketing communications where permitted by law or where you have consented
To enforce our terms, policies, and legal rights
To comply with legal or regulatory obligations
7. Lawful Grounds for Processing
We process personal information where:
processing is necessary to conclude or perform a contract with you;
processing is required to comply with a legal obligation;
you have given consent;
processing protects a legitimate interest of the data subject; or
processing is necessary for our legitimate business interests, provided your rights are not overridden.
8. When You Must Provide Personal Information
Certain personal information is required for us to process and deliver your order, provide customer support, issue refunds where applicable, or comply with legal obligations. If you do not provide required information, we may be unable to provide some or all of our services to you.
9. Sharing of Personal Information
We may share personal information with trusted third parties only where reasonably necessary, including:
Shopify and related platform providers
Payment gateways and payment processors
Courier, shipping, and logistics providers
Suppliers, fulfilment partners, and dropshipping partners
Cloud hosting, IT, fraud prevention, security, analytics, and communications providers
Professional advisers such as accountants, auditors, insurers, and legal advisers
Regulators, law enforcement, courts, or public authorities where required by law
We do not sell personal information to third parties.
10. Operators and Third-Party Service Providers
Where third parties process personal information on our behalf, they do so as operators or service providers and are expected to process such information only for authorised purposes and with appropriate security safeguards.
11. International Transfers
Because some of our technology providers, platform providers, or service partners may host or process data outside South Africa, your personal information may be transferred to and stored in other countries.
Where cross-border transfers occur, we take reasonable steps to ensure that personal information is handled with appropriate safeguards and only where permitted by applicable law.
12. Direct Marketing
We may send you direct marketing communications where permitted by law or where you have consented.
You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us at help@wholesaler101.co.za.
Opting out of marketing communications does not affect service-related messages such as order updates, payment confirmations, support responses, or legal notices.
13. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to operate the site, remember preferences, analyse traffic, improve performance, and support marketing.
You can usually manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
14. Security Safeguards
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include access controls, password protection, secure hosting, encryption where appropriate, limited staff access, and the use of trusted service providers.
No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
15. Notification of Security Compromises
If there are reasonable grounds to believe that your personal information has been accessed or acquired by an unauthorised person, we will take steps required by applicable law, which may include notifying you and the relevant regulator where required.
16. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:
provide our services and support;
maintain business and transaction records;
comply with tax, accounting, and legal obligations;
resolve disputes; and
enforce our agreements and policies.
When personal information is no longer required, we will take reasonable steps to destroy, delete, or de-identify it, unless we are required or permitted by law to retain it.
17. Children’s Information
Our website and services are not directed at children who are not legally able to contract on their own under applicable law. We do not knowingly collect personal information from children in a manner that is not permitted by law.
If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate steps.
18. Your Rights
Subject to applicable law, you may have the right to:
request confirmation of whether we hold personal information about you;
request access to your personal information;
request correction, updating, or deletion of personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or unlawfully obtained;
object, on reasonable grounds, to the processing of your personal information;
object to direct marketing at any time;
withdraw consent where processing is based on consent, subject to lawful limitations;
lodge a complaint with the Information Regulator; and
submit a request for access to records under PAIA, where applicable.
19. How to Exercise Your Rights
To exercise any of your rights, please email our Information Officer at sandla.elijah@wholesaler101.co.za. We may ask you to verify your identity before processing your request.
Requests will be handled in accordance with applicable law and within reasonable timeframes.
20. Complaints
If you believe that we have processed your personal information unlawfully or in a manner that interferes with your privacy, please contact us first so that we can try to resolve the matter.
You also have the right to lodge a complaint with the Information Regulator (South Africa).
Requests for access to records may also be made in terms of the Promotion of Access to Information Act, 2000 ("PAIA"). Our PAIA Manual, where applicable, will set out the process to request access to records held by us.
22. Third-Party Websites and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party platforms. You should read their privacy policies before sharing personal information with them.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website or services after changes are posted will be treated as acceptance of the revised policy, to the extent permitted by law.
24. Contact Details
For privacy-related questions, requests, objections, or complaints, please contact: